Reset CUCM ( Call Manager) OS Platform Password


If you forget the OS password and you're trying to access one of the following:

- CLI
- Cisco Unified OS Administration
- Disaster Recovery System

 You can reset the password if you ssh the to Call Manager node.
When you log in the username and password you will use will be :

user:  pwrecovery
pass: pwreset
After we get into the system. Make sure you do the following:

 1. Remove all CD / DVD Media from the Server.
2. Insert a valid CD or DVD into the Disk Drive for the CUCM Version / Installation
3. Continue so we get the menu listed above and enter the letter "a" to reset the admin password.




When we reset the the password make sure you use non-basic passwords like birthdays, names, or dictionary words. If you use any of the password types CUCM will deny the usage of the password.

As above I entered a general password and I was denied using the password due to being a "dictionary word".

 So I retried and used a special secret voice password. 

 Once reset we will go ahead and try out the password like that below to make sure we can log in!

Voila! Login works.

Comments

  1. UnknownApril 24, 2014 at 9:17 AM

    what kind of dvd/cd need to be inserted? is it the original installation disk?

    ReplyDelete

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