UCCX and CUCM 9.0 Integration Steps ( Pre check)


  • Login to CUCM Serviceability
  • Go to Service Activation
    • Turn on AXL Web Service
  • Go to CUCM Unified CM Admin Page : Create ACG 
    • Create an Access Control Group
      • Usesr Management > User Settings > Access Control Group
    • Assign roles to the group using the "Related Links" drop down in the upper right hand corner
      • Assign Standard AXL API Access
  • Create an Application User
    • User Management > Application User
    • Create user for AXL Access 
      • Assign Role to user for Access Control Group made
    • Create user for AXL Access
      • Save user
  • Create End User
    • Create End User that will be used for the admin account

Have license file ready 




Once done begin the steps for the setup wizard on the CCX administration page 

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